Name: St. Austell Bay Ale Trail
Brand: Encounter Walking Holidays

Question 1

Can I book a walking holiday at the last minute?

Accepted Answer

Its only likely to work if you are walking outside of high season, on a route that is not popular OR if you are happy to be very flexible and walk whichever suitable route has available accommodation.

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In the popular coastal areas the reality is that Bank Holidays, school holidays and peak season dates (July and August) are almost always booked up quite a few months in advance. But if you are looking to walk outside peak times or away from the popular areas then as long as we can find the accommodation you can book at the last minute for your walk BUT be aware that you are likely to need to be flexible where some options are booked out.

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We are always happy to advise on the chances for a last minute booking so contact us and tell us what you want to do and when.

Question 2

What if I need to change my booking?

Accepted Answer

We will always try to help if you need to make changes to your booking. Just get in touch with your walking advisor who will advise you.

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If you want to change any bookings which have already been made and confirmed with you then this will mean cancelling existing bookings and re-booking them which is additional work for us

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The impact of this depends on what changes you want to make.

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Unlike other companies we don't make a flat set charge for any changes. We only charge you for the actual admin time taken to make the change. So, for instance, if it is a very straightforward change of details, we won't charge you as this will take us very little time.

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For more complicated work, which will take time to re-arrange, we will advise you how long it has taken to make your changes and we will charge an administration fee of £10 for every hour of extra admin work. If this also involves changing accommodation bookings then you may also need to pay charges which the accommodation apply for cancelling or altering the booking.

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Please contact the office as soon as possible in the event of having to change your route / holiday dates and we can advise on what costs would be involved. Remember that your travel insurance may well cover these costs if you have to change dates due to unforeseen circumstances that were not your fault or outside of your control.

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We feel this is the fairest way of dealing with any changes. You are therefore not penalised if you are asking for a very minor change but if your holiday needs major alterations you know that you are only paying for the time it takes to actually make the changes you want and you are not paying an arbitrary penalty charge.

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You can read more about changes to your holiday and our other Terms and Conditions here

Question 3

How can I pay for my walking holiday?

Accepted Answer

You will find the details on how to pay on all our quotes and invoices so its easy to make payment.

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We can take payment by credit or debit card or bank transfer. Depending on where you are in the world, some options may be easier for you than others, but we can help advise so just ask if you are not sure.

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Note that we NEVER make charges to you for card payments or bank transfers. The only charges you ever have to pay is if your bank or card provider charges you for making a payment on your behalf - most don't do this but its worth checking with your bank.

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Current Payment Options in detail.

You can pay by Credit / Debit Card on the secure payments page of this site

Bank Transfers can be made to Natwest Bank

Sort Code: - 53-50-10 Account No: - 57767017

Reference - Your Invoice Number

We send receipts for all payments we receive

Question 4

Where do I find your Terms & Conditions?

Accepted Answer

It is very easy to find our Terms and Conditions. We don't try to hide them or make them confusing and difficult to understand.

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You can reach them by following the link at the bottom of every page on our website. We also describe how to find them on our quotes and invoices.

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You can also follow the link here now to view the Terms and Conditions

Question 5

Is our money safe with you?

Accepted Answer

Yes absolutely. We are covered by a Travel Insurance Bond scheme that means anything you pay to Encounter Walking Holidays Ltd is fully covered if we fail to provide your holiday or cease trading - not that we intend to!

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You can read full details about the scheme and reassure yourself that your money is safe by clicking here

St. Austell Bay Ale Trail